Refund, Cancellation & Dispute Policy

1. Request window

Unless a different period is disclosed with the offer, submit a refund request within 14 calendar days after purchase. Submitting a request does not guarantee approval. Longer or additional rights apply where required by the law in your place of residence.

2. Eligible refund reasons

We normally approve a full refund where we verify:

• A duplicate or incorrect charge.
• The digital product or service was not delivered within the stated timeframe.
• The product is materially different from its description or has a material defect that support cannot remedy within a reasonable time.
• The transaction was unauthorized, subject to reasonable identity and fraud checks.
• Applicable law gives you a withdrawal, cancellation or conformity right.

3. Digital content and immediate performance

For immediately delivered digital content or services, a statutory cooling-off right may end once performance starts if you expressly consented to immediate supply and acknowledged the loss of that right. This does not affect remedies for non-delivery, material defects, misdescription or other mandatory rights.

4. Normally non-refundable situations

Subject to mandatory law, we may decline a request made outside the stated window; based only on a change of mind after substantial use, download or consumption; involving a completed custom service; caused by failure to meet disclosed technical requirements; or connected with abuse, fraud, policy breach or an account restriction.

5. Subscriptions and cancellation

You may cancel a recurring service using the method shown in your account or receipt. Cancellation stops the next renewal if completed before the renewal is processed. The current billing period normally remains available and is not prorated. Charges taken after a timely, confirmed cancellation will be refunded.

6. How to request a refund

Email contact@ninelogix.com with the order reference, payer email, purchase date, amount, product name, reason and any relevant evidence. Do not send passwords, complete card numbers, card security codes or secret keys. We may ask for information needed to verify the payer or delivery.

7. Review timeline

We aim to acknowledge requests within 2 business days and communicate an approval, refusal or request for further information within 5 business days after receiving enough information. Complex fraud, provider or delivery investigations may take longer, and we will provide an update.

8. Refund method and timing

Approved refunds are returned to the original payment method unless law or the payment provider requires another route. We aim to instruct the provider within 5 business days after approval. Your bank or provider may then take 5–10 business days, and sometimes longer, to display the credit. Currency conversion differences and third-party fees may be outside our control.

9. Partial refunds and credits

Our standard process supports full refunds. Partial refunds, account credits or alternative remedies may be offered where operationally available or required by law, but are not guaranteed. Accepting an optional credit does not waive mandatory rights unless a lawful settlement expressly says so.

10. Payment disputes and chargebacks

If practical, contact us before opening a chargeback so we can investigate quickly. This is not a condition on your right to contact your bank. If a chargeback is opened, we may share order, delivery and support evidence with the payment provider and pause a duplicate refund while the dispute is active.

11. Unauthorized transactions

Report an unrecognized charge promptly to us and to your bank. We may secure the associated account and request verification. Your bank controls cardholder protections and investigation timelines; nothing in this Policy limits those protections.

12. Contact

Refund, cancellation and dispute requests: contact@ninelogix.com. Include “Refund request”, “Cancellation” or “Payment dispute” in the subject line. This Policy does not limit rights that cannot legally be waived.