Refund format
NineLogix supports manual full refunds only. Partial refunds are not supported. Refunds are never automatic and begin only after a refund request is opened.
Customer policy
Refund & Dispute Policy
A clear manual process for refund requests and payment disputes.
Effective / 生效日期：2026-08-01 · Last updated / 最后更新：2026-07-21
First transaction
The first controlled USD 5.00 transaction may be submitted for a full refund after testing. It is not refunded automatically.
How to request
Email contact@ninelogix.com with the payer email, order reference, purchase date, amount and reason. Do not send passwords, full card details or QR payloads.
Review and timing
We acknowledge the request, verify the order and eligibility, then provide the outcome and available timing. Provider and banking processing times may apply.
Disputes
Contact support before opening a payment dispute where practical. Mandatory consumer and payment-network rights remain unaffected.
Exceptions
There are no discretionary partial-refund or special-exception paths. Mandatory legal rights always prevail.