FAQ

Questions founders ask before going global

Search practical answers and in-depth guides for AI and digital product founders preparing to sell globally.

In-depth guides

21 guides

Quick answers

41 answers
BasicsCan an individual or Russian self-employed person under NPD apply without a company?

You can submit an application describing your actual legal status, including Russian self-employed status (самозанятый / НПД) without an individual entrepreneur (ИП) or company registration. Acceptance is not automatic: the entity, residence, product, buyer markets and settlement destination must fit an available operating path. NineLogix has not confirmed a general NPD onboarding route; request an assessment before integrating.

ComplianceWould a foreign company with Russian founders or beneficial owners be eligible?

A foreign incorporation alone does not determine eligibility. Review considers the operating company, founders and beneficial owners, their locations, actual business activity and receiving account together. Describe the existing or proposed structure accurately in your application. Obtain a setup-specific assessment before incurring incorporation or integration costs.

OperationsCan proceeds be settled in RUB to Ozon Bank or T-Bank in Russia?

NineLogix has not confirmed RUB settlement to either Ozon Bank or T-Bank for Russian NPD individuals. Acceptance of a Russian customer's payment does not imply payout to a Russian bank. State your beneficiary status, preferred bank and currency in the application so the settlement path can be assessed separately. Do not treat either bank as supported until the destination and terms are expressly confirmed.

BasicsCan a newly launched store apply without an established monthly sales volume?

Yes. Give an honest estimate instead of presenting a forecast as sales history. Include representative products, price range, expected buyer countries, traffic sources and delivery method. Low initial volume can affect the practical cost and timing of payouts, so confirm the minimum payout and bank fees before launch.

ComplianceCan I sell downloadable artwork, tattoo designs or ZIP files?

Original digital artwork can be submitted for product review. Show representative files or previews, what the buyer receives and when, and the personal-use or commercial license. Explain whether the license allows one tattoo, reuse or redistribution; provide clear refund and support information. Intellectual-property rights and the product's actual content must be reviewable; a digital download is not automatically approved.

ComplianceIs a non-custodial crypto portfolio tracking or analytics SaaS eligible?

An informational software subscription can be assessed on its actual features. Explain whether it only displays portfolio data and alerts, and whether it handles assets, private keys, trading, exchange, advice or signals. Being non-custodial does not by itself confirm approval: product scope, marketing claims, legal structure and the available payment path still matter. Submit a demo and feature description for a product-specific review.

ComplianceCan a paid VPN subscription or Telegram-based service apply?

Submit the service website or bot demo, operating entity, customer markets, subscription terms, privacy practices, acceptable-use rules and support process. A Telegram Stars integration does not establish eligibility for cards or SBP. VPN products require an individual review of the service and applicable payment conditions; recurring billing must also be confirmed separately from one-time payment access.

OperationsCan customers use ordinary Visa or Mastercard cards issued by US banks?

International card Checkout is available for eligible, approved Stores, including suitable US customer sales. This does not guarantee acceptance of every card or approval of a particular merchant, entity or market combination. Request card payments and list the US, UK or other intended countries in your application. Final authorization depends on the approved route, issuer and individual transaction.

OperationsHow do SBP and Russian bank cards differ from international cards? Do I need separate Stores?

Approved one-time RUB sales can use SBP and supported Russian bank cards. These are separate capabilities from international Visa/Mastercard Checkout. If you target both Russia and North America or Europe, describe both markets: separate Stores may be recommended when currencies, prices, terms or payment routes differ. NineLogix confirms the methods for each Store; a wallet or a Russian card route is not a substitute for an international card request.

OperationsWhich Alipay+ wallets can NineLogix consider for my Store?

CBTIS has confirmed Alipay+ wallet/product rows marked Approved or NONE_REPORT as available resources. Cashier means a one-time fixed-price payment; Auto Debit is the provider-side recurring debit used for the merchant-facing subscription feature, and it requires the same wallet's Cashier capability first. The current matrix includes Alipay China, AlipayHK, DANA, HiPay, K PLUS, Touch 'n Go, BPI, Tinaba, Rabbit LINE Pay, BillEase, MPay, Bluecode, GCash and Boost for the products listed in the matrix. TrueMoney, GrabPay Singapore, Kakao Pay, Kredivo Indonesia, Naver Pay and Toss Pay rows marked To Be Processed or Rejected remain unavailable. Final assignment still depends on your Store market, currency, Route and technical readiness.

OperationsCan customers pay in cryptocurrency, or can merchants receive stablecoin payouts?

Cryptocurrency Checkout and stablecoin payouts are not currently offered as generally available NineLogix options. An informational crypto-related product does not automatically gain crypto payment or payout access. Describe the business in your application, but plan around the payment and bank settlement options expressly confirmed for your Store.

OperationsCan I offer monthly or yearly subscriptions, usage billing or prepaid credits?

Fixed monthly and yearly card subscriptions can be allocated to eligible Stores. A one-time Russia SBP or card approval does not confirm recurring Russian payments. Usage-based pricing and credits need a clear entitlement and delivery model and separate confirmation of supported billing; software credits must not be presented as a wallet or cash balance. Confirm each price's amount, currency, billing interval, renewal and cancellation terms before publishing.

OperationsCan I keep my own delivery system and activate access after an API or webhook payment confirmation?

Yes, merchant-controlled digital delivery is an available integration model for approved setups. Request API + Webhook or hosted Checkout with a signed payment notification, and confirm Test/Live availability for your Store before development. Verify the webhook signature, match the order reference and amount/currency, and deduplicate events before sending a ZIP file or activating access. A browser success page alone is not proof of payment; payment success and successful delivery remain separate records.

OperationsWhat are the transaction fees, payout currency and minimum payout?

The public standard transaction fee is 4% + US$0.40 per successful payment with no setup fee; it includes ordinary payment-provider processing and does not add a separate PSP charge. Russia and other local-payment paths have separate terms; the standard rate must not be assumed for SBP or Russian cards. For approved standard USD terms, full/partial refunds reverse the original 4% fee on the refunded amount but retain the original US$0.40 fixed charge, with no extra refund handling fee. A formally opened card chargeback costs US$20 per case, even if won; recovered principal is restored. USD settlements are sent via SWIFT from DBS Hong Kong to a USD SWIFT-capable account with no additional NineLogix withdrawal handling charge; DBS/intermediary/beneficiary bank fees may apply. T+3 means eligible balance, and the ordinary withdrawal threshold is US$500. Other commercial models have their own agreed settlement and event terms. Russia local payments have a US$3,000 merchant payout minimum; other standard arrangements use US$500. Lower individually agreed minimums remain valid. Russia upstream batch requirements are separate from merchant minimums.

OperationsWhat should I do if an application fails, Save stays disabled, or I am unsure what comes after review?

Check the visible field messages, including URL format, currency, billing interval and the selected Store. If you have an application reference, contact contact@ninelogix.com with that reference, the affected step and a screenshot without sensitive information; avoid duplicate applications. If submission failed before a reference was issued, provide your business contact and product URL so support can help you complete the website application. Product review, payment configuration and Checkout publication are distinct milestones: follow the next action shown in your workspace or notification, and use a purchase link only after it is published.

BasicsWhat is NineLogix, and how is it different from a gateway or consultancy?

NineLogix is an application-first Merchant of Record product and transaction-operations platform for approved digital businesses. A gateway mainly connects a payment method, while a consultancy mainly recommends what to do. Under an approved NineLogix path, the service is organized around the actual sale: checkout, payment records, billing, customer transaction operations, reconciliation and merchant settlement. Availability remains capability- and agreement-specific.

BasicsWho is NineLogix for?

NineLogix is for founders building AI tools, AI agents, APIs, Micro-SaaS, developer tools, plugins, knowledge products and other digital products that can be delivered online and need a clearer path toward international customers, paid transactions and operating responsibility.

BasicsWhat types of business can apply?

NineLogix currently prioritizes businesses whose offer, pricing and fulfilment responsibilities can be clearly described. Digital products are the primary path, but product categories are not a closed list. Other models may also be submitted for individual assessment of fulfilment, refunds, compliance and payment conditions.

BasicsCan early-stage products apply?

Yes. Early-stage products can apply when the product direction is clear enough to understand what it does, who it serves, how customers receive value and how it may charge. You do not need to have every policy page, billing detail or market assumption finished first.

BasicsDo I need a finished product?

No. A prototype, private demo, beta product or launched product can be reviewed if there is enough context to understand the customer problem, delivery model and possible pricing. A product with only an idea and no concrete product direction may need more preparation before review is useful.

BasicsIs NineLogix a payment gateway?

No. A payment gateway mainly connects payment methods. NineLogix coordinates the commercial, operational and responsibility layers around global selling for approved digital products, not just the payment connection.

BasicsWho sells to the end customer, and what appears on the receipt or statement?

For a transaction approved under the NineLogix MoR path, NineLogix is the seller of record and issues or records the applicable transaction receipt or invoice. The exact legal seller text, checkout disclosure and payment-statement descriptor depend on the approved entity, channel capability and final agreement, and are confirmed before production launch.

BasicsIs NineLogix an AI company?

AI supports NineLogix workflows, analysis and preparation. The customer-facing service is not an AI model subscription; it combines software-supported operations with human review and clear responsibility boundaries.

OperationsWhat should I prepare before applying?

Prepare a product URL, demo or documentation link, a clear description of what customers buy, target markets, pricing or billing ideas, delivery method and a contact email. Do not upload identity, company or bank documents to the public application. If admitted, NineLogix requests the necessary KYC/KYB and supporting evidence in the authenticated onboarding workspace.

OperationsHow does the process work?

Start with an access application. If the product can proceed, the path moves through product and risk review, business configuration, payment validation and launch preparation. Exact tasks depend on product, market and available capabilities.

OperationsWhat happens after I apply?

NineLogix follows up after human review. An application does not create a merchant account. If portal access is needed, NineLogix sends a separate account activation invitation; there is no open self-registration.

OperationsAre business model and pricing model the same thing?

No. Business model describes whether the product is free, paid or freemium. Pricing model describes how a customer pays, such as one-time, subscription or pay as you go. NineLogix records them separately during application and confirms price details during business configuration.

OperationsDo I complete KYC/KYB in the public application?

No. NineLogix reviews the product application first. If admitted, the applicant receives a private invitation and completes account activation, KYC/KYB and onboarding details in one guided workspace. There is no open self-registration and no need to submit a second application.

OperationsHow are funds settled to the merchant?

NineLogix separates paid, available, reconciled, settled and paid-out states. For an approved production path, transaction and fee evidence is reconciled and the agreed merchant payable amount is settled to an approved destination. Cycle, currency, reserves, fees and destination are confirmed in the final agreement; no universal payout time is promised.

OperationsWhich countries, currencies and payment methods are supported?

Current options include international cards, selected Asian local wallets, and one-time Russian payments through SBP and supported Russian bank cards. For CBTIS Alipay+, Approved and NONE_REPORT wallet/product rows in the 2026-10-19 matrix are candidates; To Be Processed and Rejected rows remain unavailable. Exact methods, currencies and billing models are confirmed for each Store before launch.

OperationsWhen can I use payment links, hosted checkout or the API?

These tools become available only after the relevant merchant access and capability are approved. Testing and production are separate states. A successful test does not by itself mean production payment access is enabled.

OperationsWhen do I pay?

You pay only when successful transactions begin under an agreed operating path. The standard international-card baseline is 4% + US$0.40 per successful transaction. Russia and other local-payment paths use separately confirmed terms.

OperationsWhat does the transaction fee include?

The fee covers NineLogix global selling operations support for suitable products under the agreed path. This may include payment collection support, checkout preparation, Merchant of Record services and transaction operations. It is not a marketing fee and does not promise sales growth.

OperationsHow are refunds and disputes handled?

Refunds depend on the transaction, product context, customer communication, applicable rules and service terms. NineLogix may coordinate transaction information, evidence and dispute workflows, but does not promise to absorb unlimited refund, chargeback or dispute risk.

OperationsWho handles billing, subscriptions, refunds, chargebacks and disputes?

NineLogix operates the functions explicitly approved in the merchant capability allocation and final agreement. Current product scope supports fixed monthly or yearly subscription domain records, while real automated renewal, refund execution and some dispute actions remain separately gated. Merchant duties for support, delivery evidence and approvals remain in the agreement.

ComplianceDo I need Terms, Privacy and Refund policies?

Not necessarily before the first application. If they exist, share them. If they are missing, NineLogix can identify which customer-facing materials should be prepared later. This is not legal, tax, banking or payment-channel advice.

ComplianceHow are taxes handled?

NineLogix may handle defined transaction-tax responsibilities where applicable under the agreed MoR path. It does not promise complete tax representation in every market or cover the founder's corporate, income or other non-transaction tax obligations.

ComplianceWhat reviews and documents are required for onboarding?

The usual path is application, business admission, KYC/KYB, product and payment configuration, contract confirmation, technical integration, test transactions and explicit production approval. NineLogix requests only the evidence needed for the current stage. Requirements vary by entity, product, market, channel and risk.

ComplianceWhich products cannot be onboarded?

Stored value, wallets, funds movement, multi-merchant marketplaces, unverified digital assets and prohibited or regulated categories are outside the default path. Other products may require enhanced review or be declined when delivery, customer harm, legality, refund exposure or channel rules cannot be addressed.

ComplianceDoes NineLogix open a bank account or independent receiving account for me?

No bank account or independently owned receiving account is promised. Payment acceptance and merchant settlement are different: approved customer payments follow the NineLogix transaction path, and the merchant receives the agreed payable amount through an approved settlement destination. The merchant's bank or settlement account remains subject to verification and agreement.

ComplianceDoes approval guarantee every country or payment method?

No. Product approval, merchant access, payment methods, country coverage, currencies, settlement and production availability are separate decisions. Each depends on the product, target market, verification, channel capability and final agreement.

Didn’t find your question?

Read the full Merchant Application and Integration Guide, or submit an application with your product context.