Primary contact
Email contact@ninelogix.com. The accountable owner is 谢宏中.
Support
Customer Support
Contact NineLogix for order, delivery, refund and payment-path assistance.
Effective / 生效日期：2026-08-01 · Last updated / 最后更新：2026-07-21
Include with your request
Provide the order reference, payer email, date, amount and a concise description. Never send passwords, full payment credentials or secret keys.
Priority
Payment, access, delivery and refund issues are triaged first. Critical security concerns should be labelled URGENT in the email subject.
Escalation
Unresolved cases are escalated to the accountable owner and, where needed, the relevant payment provider or operating partner.
Service record
Support actions, evidence and outcomes may be recorded for security, audit and dispute handling.